NOTICE: In case of an Emergency, call:  911 and 800-925-0705. 

Suspect a gas leak?

We understand that higher than usual bills can be worrying and frustrating. The recent cold snap during Winter Storm Bern drove up heating demand and temporarily reduced natural gas production, causing gas prices to briefly exceed $30, and average significantly higher than last month. Our team carefully manages supply to minimize cost increases; your bill reflects what we paid suppliers during that unusually volatile period with no UniGas markup or profit on the cost of gas.

We’re here to support you, help you understand what’s behind increased bills, and want you to know how much we value you as our customer. We know that paying your utility bills can be difficult. Lower income customers may qualify for the Comprehensive Energy Assistance Program.

DAMAGING PIPELINES

DAMAGING NATURAL GAS PIPELINES IS EXTREMELY DANGEROUS

UniGas has a large gas distribution pipeline system in the following counties: 

  • Bexar
  • Chambers
  • Collin
  • Comal
  • Denton
  • Galveston
  • Grimes
  • Guadalupe
  • Harris
  • Hays
  • Kendall
  • Liberty
  • Montgomery
  • Tarrant
  • Walker

THE #1 CAUSE OF PIPELINE DAMAGE IS FAILURE TO CALL TO HAVE BURIED LINES MARKED.

UniGas places pipeline markers along its pipeline routes.

TEXAS LAW REQUIRES YOU TO CALL TO HAVE BURIED LINES MARKED AT LEAST 48 HOURS BEFORE STARTING ANY DIGGING, BORING OR TRENCHING.

The number to call is: 811 - check call811.com for more information. 

Did you know? 

  • There is no charge for marking lines.
  • You are liable for ALL damages and repair costs that result from
    damaging a gas pipeline if you fail to have it marked.
  • REMEMBER: Always assume there are buried lines present, even
    when there are no markers.
  • Never rely solely on the location of pipeline markers.

If you damage a UniGas pipeline:

  • Immediately shut-off and abandon all equipment.
  • Stay at least 100 feet away from the damaged line.
  • Call UniGas’ Emergency Line at 1-800-925-0705 immediately.
  • If there is a large amount of gas escaping or if it catches fire,
    call 911 immediately.
  • Do NOT try to put out a natural gas fire.

NEVER SHUT OFF PIPELINE VALVES
(this could make matters much more dangerous).

Questions or comments? 
Please call us.  We’re interested in YOUR safety.

IMPORTANT DOCS

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