8:30am – 4:30 pm Monday through Friday (except national holidays).
The best place to pay your bill is online through our website. Payments made by mail for utility bills should be mailed to Universal Natural Gas, LLC, PO Box 679268, Dallas TX 75267.
Gas Shut Off notices are automatically generated by the billing system. If you receive such a notice, it means that we do not have a record of your payment.
Please call our offices at 281.252.6700 immediately to avoid termination of your service.
Tariffs are on the Railroad Commision of Texas website.
You may call our offices at 281.252.6700 during regular office hours to request a copy.
All complaints will be handled in a timely and courteous manner.
The “Mtr Factor” is an abbreviation for Meter Factor. Your gas meter will accurately record the amount of gas used if the pressure is 4.4 ounces and at a temperature of 60 degrees Fahrenheit. These parameters would result in a Meter Factor of 1.00. When the Meter Factor is 1.00, it is omitted from the bill.
If the meter must be operated at a higher pressure to accommodate the customer’s requirements, then a Meter Factor will be used to produce an accurate meter reading. In addition, if temperatures are substantially below 60 degrees, then additional compensation will be added to the meter factor. The meter factor is derived from industry research and calculations.
The Meter Factor allows the utility to bill the customer for the actual volume of gas used each month.