We understand that higher than usual bills can be worrying and frustrating. The recent cold snap during Winter Storm Bern drove up heating demand and temporarily reduced natural gas production, causing gas prices to briefly exceed $30, and average significantly higher than last month. Our team carefully manages supply to minimize cost increases; your bill reflects what we paid suppliers during that unusually volatile period with no UniGas markup or profit on the cost of gas.
We’re here to support you, help you understand what’s behind increased bills, and want you to know how much we value you as our customer. We know that paying your utility bills can be difficult. Lower income customers may qualify for the Comprehensive Energy Assistance Program.
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Proudly Serving All Universal Natural Gas Customers
For Non Emergencies, please fill in the fields below. A representative from Universal Natural Gas will contact you within 24 hours.
Regular Office Hours are Monday- Friday 8:30 AM – 4:30 PM.
If you suspect a gas leak
Leave the leak area immediately.
Do not light a match, start an engine, use a telephone or cell phones, turn light switches on or off, or do anything that may create a spark.
From a safe location, call Universal Natural Gas at 800-925-0705. Give your name, phone number, a description of the leak and its location to the operator.
Warn others to evacuate the area. (Don’t drive into a leak or vapor cloud area.)
Gas mains are often installed in road rights-of-way and dedicated utility easements. It’s important that YOU know if a pipeline runs through your property or through a property where you are doing excavation work.
